Refund and Returns Policy

Last updated: 4 September 2026

Who we are

This website, nutrigummy.shop, is operated by Nutrigummy ("we", "us", "our"), established at:

Nutrigummy
Rua Ferreira Borges 58, 3000-179 Coimbra, Portugal

We sell food supplements to customers in the United Kingdom and elsewhere. Because we are established in Portugal and sell to consumers in the United Kingdom, both EU and UK consumer and data protection rules may apply to your purchase. Where UK law gives you stronger rights than Portuguese or EU law, those stronger rights apply.

Your right to cancel

You have 14 days from the day you receive your order to tell us that you want to cancel it. You do not need to give a reason.

Once you have told us, you have a further 14 days to send the goods back to us.

How to start a return

Email support@nutrigummy.shop with:

your order number;
the item or items you are returning;
whether you want a refund or a replacement.

We will reply with the return address and instructions. Please do not send anything back before contacting us — returns sent without notice can take much longer to process.

Condition of returned goods

Because our products are food supplements, we can only accept returns of items that are unopened, unused and with the seal intact, in their original packaging. This restriction exists for hygiene and food safety reasons and is permitted by consumer law for sealed goods that are not suitable for return once opened.

You may handle the goods as you would in a shop to check them. If the value of the goods is reduced because you handled them more than that, we may reduce your refund accordingly.

Return postage

If you are cancelling because you changed your mind, you pay the cost of returning the goods to us. We recommend using a tracked service — until the parcel reaches us, it is your responsibility, and without tracking we cannot process a refund for a parcel that does not arrive.

If the goods are faulty, damaged, or not what you ordered, we pay the return postage.

Your refund

We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner.

The refund goes back to the same payment method you used. We refund the price of the goods plus the standard delivery cost you originally paid. If you chose a faster delivery option, we refund the standard rate rather than the premium.

How long the money takes to appear depends on your bank or card issuer — usually 3 to 10 working days after we issue it.

Faulty, damaged or incorrect items

Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@nutrigummy.shop within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund, including all delivery costs, at no charge to you.

This is in addition to your legal rights. Nothing in this policy affects your statutory right to goods that are of satisfactory quality, fit for purpose and as described.

Orders that do not arrive

If your order has not arrived within the expected delivery window, contact us and we will investigate with the carrier. If the parcel is confirmed lost, we will send a replacement or refund you in full.

Exceptions

We cannot accept returns of items whose seal has been broken, or of items returned after the periods set out above, except where the goods are faulty or not as described.

How to contact us

The fastest way to reach us is by email:

Email: support@nutrigummy.shop
Postal address: Nutrigummy, Rua Ferreira Borges 58, 3000-179 Coimbra, Portugal

We aim to reply to every enquiry within 2 working days.