Shipping and Delivery Policy

Last updated: 4 September 2026

Who we are

This website, nutrigummy.shop, is operated by Nutrigummy ("we", "us", "our"), established at:

Nutrigummy
Rua Ferreira Borges 58, 3000-179 Coimbra, Portugal

This policy explains where we ship, how long delivery takes, what it costs, and how taxes and duties are handled.

Where we ship

We ship to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Other destinations may be available at checkout. We cannot deliver to PO boxes or freight forwarding addresses.

Where we ship from

Orders are dispatched from our facility in Portugal. This means your parcel travels internationally, and delivery times reflect that.

Order processing

Orders are processed on working days (Monday to Friday, excluding bank holidays). We aim to dispatch within 1–2 working days of your order being placed and payment clearing. Orders placed after 14:00, or at a weekend or on a bank holiday, are processed on the next working day.

Delivery times and costs

Service	Estimated delivery	Cost
UK Standard (tracked)	5–10 working days after dispatch	Calculated at checkout
UK Express (where offered)	3–5 working days after dispatch	Calculated at checkout

Delivery is free on all orders over £40. Below that threshold, the exact shipping charge for your basket and address is shown before you pay.

Delivery times are estimates, not guarantees, and start from the date of dispatch rather than the date of order. Customs clearance, carrier backlogs and peak periods such as Black Friday and Christmas can add time.

Your statutory delivery right

Unless we agree a different date with you, we will deliver your goods without undue delay and in any event within 30 days of the day the contract is formed, as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If we miss that deadline, you can agree a new deadline with us or cancel the order and receive a full refund.

Taxes, import VAT and customs duty

Because your order is shipped from outside the United Kingdom, the following applies:

For consignments with a value of £135 or less, UK VAT is normally charged by us at the point of sale and shown at checkout. Nothing further should be payable on delivery.
For consignments with a value above £135, import VAT and, where applicable, customs duty are normally collected by the carrier before or on delivery. These charges are set by HM Revenue & Customs and are your responsibility as the importer.
Carriers may also charge their own handling or clearance fee, which is not set by us.

The total you will pay, including any tax charged at checkout, is shown before you confirm your order. If you are unsure whether extra charges will apply, contact us before ordering.

Tracking

You will receive a dispatch confirmation email with a tracking number once your order leaves us. Tracking information can take up to 48 hours to update after dispatch, and may not update whilst a parcel is in transit between countries.

Delivery addresses

Please check your delivery address carefully at checkout. We cannot change an address once an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will refund the goods but not the original delivery charge, and a new delivery charge will apply if you want the order resent.

Failed or refused deliveries

If nobody is available, the carrier will normally leave a card, attempt redelivery or hold the parcel at a local collection point. Parcels not collected within the carrier's holding period are returned to us. Where a parcel is refused at customs or returned because import charges were not paid, we will refund the goods less any costs incurred in returning the parcel.

Delayed or lost parcels

If your parcel has not arrived within 15 working days of dispatch, please contact us. We will investigate with the carrier and, if the parcel cannot be located, send a replacement or issue a full refund.

Risk and ownership

The goods become your responsibility from the time they are delivered to the address you gave us, or to a person or safe place you nominated. Ownership passes to you once we have received payment in full.

Storage of products

Please store your supplements as directed on the label, usually in a cool, dry place away from direct sunlight, and keep them out of the reach of children.

How to contact us

Questions about a delivery? Email support@nutrigummy.shop with your order number.

Email: support@nutrigummy.shop
Postal address: Nutrigummy, Rua Ferreira Borges 58, 3000-179 Coimbra, Portugal

We aim to reply to every enquiry within 2 working days.